Technical Account Manager
Saint Charles, MO Saint Charles, MO Full-time Full-time From $60,000 a year From $60,000 a year 10 days ago 10 days ago 10 days ago
Job Description:
The Technical Account Manager works closely with the technical team and the Service Delivery Manager to ensure that the products and solutions that Pearl delivers to clients are completely satisfying their needs.
As the Client Success Manager, you will be responsible for measuring client success via Quarterly Business Reviews and Project Management.
This role is very similar to that of a Client Success Manager or Virtual CIO (vCIO).
Job
Responsibilities:
Manage Projects being implemented for your clients Prepare for and complete Quarterly Business Reviews for your clients Provide Quotes for AND recommend Products and Solutions that Pearl provides Respond to any email/phone call from your client in a timely manner while providing detailed responses Work with the Service Delivery Manager to treat any issues a client is experiencing Assist in the coordination of onboarding of new clients Assist in the Sales process wherever needed Professional / Technical
Qualifications:
3
years of IT Technical Experience all the way up through the Engineer level 5
years of IT Customer Service Experience 1
years of IT Team Leadership Experience, including the direct leadership of infrastructure engineering and support teams Passion for delivering IT to meet the needs of clients Comfortable being contact point for clients Experience managing several projects at the same time Good understanding in all elements of relevant infrastructure technologies Excellent technical and nontechnical communication skills, both written and formal with proven ability across all levels, both inside and outside the company Why Pearl:
We have been in business since 1994 solving technology problems for our diverse customer base.
You can be a part of an amazing culture that encourages opportunities for everyone in the organization to grow personally and professionally.
Want flexibility in your work? Want to work with leadership that has vision and knows how to treat employees? Love helping customers with their problems? Would you love coming to work every day excited? Then we might be the right place for you.
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Ability to commute/relocate:
Saint Charles, MO 63304:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Required) Work Location:
In person Job Type:
Full-time Pay:
From $60,000.
00 per year
Benefits:
401(k) matching Cell phone reimbursement Dental insurance Flexible schedule Health insurance Mileage reimbursement Paid time off Paid training Travel reimbursement Vision insurance Work from home Experience level:
3 years Schedule:
Monday to Friday Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
The Technical Account Manager works closely with the technical team and the Service Delivery Manager to ensure that the products and solutions that Pearl delivers to clients are completely satisfying their needs.
As the Client Success Manager, you will be responsible for measuring client success via Quarterly Business Reviews and Project Management.
This role is very similar to that of a Client Success Manager or Virtual CIO (vCIO).
Job
Responsibilities:
Manage Projects being implemented for your clients Prepare for and complete Quarterly Business Reviews for your clients Provide Quotes for AND recommend Products and Solutions that Pearl provides Respond to any email/phone call from your client in a timely manner while providing detailed responses Work with the Service Delivery Manager to treat any issues a client is experiencing Assist in the coordination of onboarding of new clients Assist in the Sales process wherever needed Professional / Technical
Qualifications:
3
years of IT Technical Experience all the way up through the Engineer level 5
years of IT Customer Service Experience 1
years of IT Team Leadership Experience, including the direct leadership of infrastructure engineering and support teams Passion for delivering IT to meet the needs of clients Comfortable being contact point for clients Experience managing several projects at the same time Good understanding in all elements of relevant infrastructure technologies Excellent technical and nontechnical communication skills, both written and formal with proven ability across all levels, both inside and outside the company Why Pearl:
We have been in business since 1994 solving technology problems for our diverse customer base.
You can be a part of an amazing culture that encourages opportunities for everyone in the organization to grow personally and professionally.
Want flexibility in your work? Want to work with leadership that has vision and knows how to treat employees? Love helping customers with their problems? Would you love coming to work every day excited? Then we might be the right place for you.
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Ability to commute/relocate:
Saint Charles, MO 63304:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Required) Work Location:
In person Job Type:
Full-time Pay:
From $60,000.
00 per year
Benefits:
401(k) matching Cell phone reimbursement Dental insurance Flexible schedule Health insurance Mileage reimbursement Paid time off Paid training Travel reimbursement Vision insurance Work from home Experience level:
3 years Schedule:
Monday to Friday Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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