Account Representative - 1st Party Home Based
Overview:
Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and InteLogix.
Responsibilities:
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix policies Compliance with FDCPA and State Collection laws Statement, the InteLogix A/R Training program and the FDCPA Test Makes arrangements with the customers to pay balance in full or set up the best possible arrangements Documents all collection activity in the client/InteLogix system in a concise and accurate manner Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews Maintains good public relations Cope with high-stress environment caused by speaking with emotional callers Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Work safely without presenting a threat to self or others Perform additional duties as required by management from time to time
Qualifications:
Education:
High School Diploma or GED is required
Experience:
No experience necessary; prefer 6 months of related experience Computer
Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems Skills & Abilities:
Interpret a constant flow of information Listen effectively Work with and apply basic mathematical concepts Deal with difficult interactions with customers Respond to customer inquiries and statements effectively Some projects require Bilingual (Spanish/English) skills Write in a clear and concise manner Manage time effectively Solve problems or issues that may come up Concentrate and focus for extended periods of time Cope with high-stress and changing environment Remain alert at all times Adhere to policies and procedures Adhere to work schedule and punctuality requirements Communicate clearly and effectively, both orally and in writing Have an Internet speed of at least 10 mbps download and 5 mbps uploads Must provide a copy of the speed test of your internet from www.
speedtest.
net Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features Must have a workspace which is free from outside noise and distractions Must agree to reside at your current address for at least 6 months All job offers are contingent upon completion of background checks InteLogix is an equal opportunity employer:
M/F/Disabled/Vet Recommended Skills Customer Service Mathematics Operational Systems Problem Solving Public Relations Punctuality Estimated Salary: $20 to $28 per hour based on qualifications.
Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and InteLogix.
Responsibilities:
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix policies Compliance with FDCPA and State Collection laws Statement, the InteLogix A/R Training program and the FDCPA Test Makes arrangements with the customers to pay balance in full or set up the best possible arrangements Documents all collection activity in the client/InteLogix system in a concise and accurate manner Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews Maintains good public relations Cope with high-stress environment caused by speaking with emotional callers Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Work safely without presenting a threat to self or others Perform additional duties as required by management from time to time
Qualifications:
Education:
High School Diploma or GED is required
Experience:
No experience necessary; prefer 6 months of related experience Computer
Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems Skills & Abilities:
Interpret a constant flow of information Listen effectively Work with and apply basic mathematical concepts Deal with difficult interactions with customers Respond to customer inquiries and statements effectively Some projects require Bilingual (Spanish/English) skills Write in a clear and concise manner Manage time effectively Solve problems or issues that may come up Concentrate and focus for extended periods of time Cope with high-stress and changing environment Remain alert at all times Adhere to policies and procedures Adhere to work schedule and punctuality requirements Communicate clearly and effectively, both orally and in writing Have an Internet speed of at least 10 mbps download and 5 mbps uploads Must provide a copy of the speed test of your internet from www.
speedtest.
net Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features Must have a workspace which is free from outside noise and distractions Must agree to reside at your current address for at least 6 months All job offers are contingent upon completion of background checks InteLogix is an equal opportunity employer:
M/F/Disabled/Vet Recommended Skills Customer Service Mathematics Operational Systems Problem Solving Public Relations Punctuality Estimated Salary: $20 to $28 per hour based on qualifications.
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