IT Help Desk - Level 1
Saint Charles, MO Saint Charles, MO Estimated:
$36K - $45.
5K a year Estimated:
$36K - $45.
5K a year Job Responsibilities Provide Tier1 incident management, diagnosis, escalation, tracking, and resolution Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner Follow established processes and standards, identify and propose improvements as necessary Maintain a high level knowledge of desktop, network, and mobile technologies Act as a resource on projects Perform remote diagnostic tasks Assist in developing technical documentation to improve training and service delivery Provide preventative maintenance services for clients 2- 4 times a month Provide after hours and on-call support as needed Perform other duties as assigned Qualifications Bachelor's Degree preferred, but not required 1+years industry/help desk or related support experience, preferably in a managed services provider environment, but not required Experience working in a team environment Ability and comfort with working directly with clients Excellent documentation skills, ability to write technical processes and procedures A+certification or higher Technical Skills Experience installing and supporting Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, and Mac OS X.
Office 2003/2007/2013 Email applications Virus/malware remediation Basic WAN/LAN understanding Ability to read logs and event viewer, and diagnose advanced problems Understanding of priority levels and escalation process Intimate troubleshooting ability.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36K - $45.
5K a year Estimated:
$36K - $45.
5K a year Job Responsibilities Provide Tier1 incident management, diagnosis, escalation, tracking, and resolution Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner Follow established processes and standards, identify and propose improvements as necessary Maintain a high level knowledge of desktop, network, and mobile technologies Act as a resource on projects Perform remote diagnostic tasks Assist in developing technical documentation to improve training and service delivery Provide preventative maintenance services for clients 2- 4 times a month Provide after hours and on-call support as needed Perform other duties as assigned Qualifications Bachelor's Degree preferred, but not required 1+years industry/help desk or related support experience, preferably in a managed services provider environment, but not required Experience working in a team environment Ability and comfort with working directly with clients Excellent documentation skills, ability to write technical processes and procedures A+certification or higher Technical Skills Experience installing and supporting Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, and Mac OS X.
Office 2003/2007/2013 Email applications Virus/malware remediation Basic WAN/LAN understanding Ability to read logs and event viewer, and diagnose advanced problems Understanding of priority levels and escalation process Intimate troubleshooting ability.
Estimated Salary: $20 to $28 per hour based on qualifications.
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