Service Desk - Client Success Associate
Weldon Spring, MO Weldon Spring, MO Full-time Full-time From $46,500 a year From $46,500 a year 5 days ago 5 days ago 5 days ago Overview:
Our company Pearl Solutions Group, LLC is seeking an Entry-Level Client Success Associate to join our team and provide exceptional customer service to our clients.
In this role, you will be responsible for working on service desk tickets, communicating with clients, and resolving service issues related to HPUE and Sierra hotspots in vehicles using ConnectWise Manage.
No degree required, but candidates should have at least one year of experience with ticket systems and over three years of experience in customer service or a related industry.
The ability to work independently and with minimal oversight once deliverables are discussed is also essential, and a candidate with vehicle installation/electrical wiring will be highly valued!
Responsibilities:
Work on service desk tickets and provide timely and effective resolutions to service issues Communicate with clients to understand their needs and provide them with exceptional customer service Collaborate with cross-functional teams to identify and resolve technical issues Continuously monitor and evaluate technical processes to identify areas for improvement Maintain up-to-date knowledge of new technology developments and trends Conduct quality checks on client tickets and follow up with clients to ensure their satisfaction Provide troubleshooting and resolution steps to customer end users and supervisors.
Work on-site as needed for RMA or necessary job requirements Would Like to Have:
At least one year of experience with ticket systems Over three years of experience in customer service or a related industry Ability to work independently and with minimal oversight once deliverables are discussed Excellent communication and interpersonal skills to effectively communicate with clients and cross-functional teams Ability to learn and adapt to new technologies and tools Ability to work with team, and understand the knowledge bases to effectively and quickly resolve service desk issues Experience in reading/understanding/and troubleshooting basic wire and network diagrams Skills:
Technical troubleshooting and problem-solving skills Strong communication and interpersonal skills Experience with ticket systems and customer service Knowledge of Microsoft Office Suite Ability to quickly triage and understand categories of issue tickets Ability to prioritize and adjust workflow as necessary to ensure project success Vehicle wiring/DC Current understanding Basic electrical knowledge Basic mechanical knowledge Attributes:
Highly organized and detail-oriented Self-starter who works effectively and independently Effective and open communicator Ability to understand basic electrical diagrams and network diagrams Strong customer service skills Strong desire to learn and take ownership of job duties Salary:
Starting salary of $46,500 per year
Benefits:
Comprehensive benefits package, including vision, dental, and medical coverage, retirement plan matching, and paid time off Hybrid work from home and in-office schedule, with the option to work on-site as needed for RMA or necessary job requirements, allowing for flexibility and work-life balance Opportunities for advancement Professional development Training provided in multiple systems and network areas Great place to start in the IT world and learn on the job Job Type:
Full-time Pay:
From $46,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Mileage reimbursement Paid time off Paid training Vision insurance Work from home Experience level:
1 year No experience needed Under 1 year Schedule:
Monday to Friday Supplemental pay types:
Performance bonus Travel requirement:
No travel Ability to commute/relocate:
Weldon Spring, MO:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Weldon Spring, MO.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our company Pearl Solutions Group, LLC is seeking an Entry-Level Client Success Associate to join our team and provide exceptional customer service to our clients.
In this role, you will be responsible for working on service desk tickets, communicating with clients, and resolving service issues related to HPUE and Sierra hotspots in vehicles using ConnectWise Manage.
No degree required, but candidates should have at least one year of experience with ticket systems and over three years of experience in customer service or a related industry.
The ability to work independently and with minimal oversight once deliverables are discussed is also essential, and a candidate with vehicle installation/electrical wiring will be highly valued!
Responsibilities:
Work on service desk tickets and provide timely and effective resolutions to service issues Communicate with clients to understand their needs and provide them with exceptional customer service Collaborate with cross-functional teams to identify and resolve technical issues Continuously monitor and evaluate technical processes to identify areas for improvement Maintain up-to-date knowledge of new technology developments and trends Conduct quality checks on client tickets and follow up with clients to ensure their satisfaction Provide troubleshooting and resolution steps to customer end users and supervisors.
Work on-site as needed for RMA or necessary job requirements Would Like to Have:
At least one year of experience with ticket systems Over three years of experience in customer service or a related industry Ability to work independently and with minimal oversight once deliverables are discussed Excellent communication and interpersonal skills to effectively communicate with clients and cross-functional teams Ability to learn and adapt to new technologies and tools Ability to work with team, and understand the knowledge bases to effectively and quickly resolve service desk issues Experience in reading/understanding/and troubleshooting basic wire and network diagrams Skills:
Technical troubleshooting and problem-solving skills Strong communication and interpersonal skills Experience with ticket systems and customer service Knowledge of Microsoft Office Suite Ability to quickly triage and understand categories of issue tickets Ability to prioritize and adjust workflow as necessary to ensure project success Vehicle wiring/DC Current understanding Basic electrical knowledge Basic mechanical knowledge Attributes:
Highly organized and detail-oriented Self-starter who works effectively and independently Effective and open communicator Ability to understand basic electrical diagrams and network diagrams Strong customer service skills Strong desire to learn and take ownership of job duties Salary:
Starting salary of $46,500 per year
Benefits:
Comprehensive benefits package, including vision, dental, and medical coverage, retirement plan matching, and paid time off Hybrid work from home and in-office schedule, with the option to work on-site as needed for RMA or necessary job requirements, allowing for flexibility and work-life balance Opportunities for advancement Professional development Training provided in multiple systems and network areas Great place to start in the IT world and learn on the job Job Type:
Full-time Pay:
From $46,500.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Mileage reimbursement Paid time off Paid training Vision insurance Work from home Experience level:
1 year No experience needed Under 1 year Schedule:
Monday to Friday Supplemental pay types:
Performance bonus Travel requirement:
No travel Ability to commute/relocate:
Weldon Spring, MO:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Weldon Spring, MO.
Estimated Salary: $20 to $28 per hour based on qualifications.
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