Administrative Assistant Outreach and Enrollment
The Outreach and Enrollment Administrative Assistant will provide background support to the Outreach and Enrollment program team, specifically related to the tracking, and follow up of patients that have no coverage, PE temp applications, and annual renewals due for MO HealthNet enrollment.
This is a full-time, benefit eligible position working Monday-Friday.
This is a remote position open to Missouri residents only.
ESSENTIAL FUNCTIONS o Monitor/check PE/Temp Coverages:
o Ensure activation to cover date of service? Research if coverage didn't start on DOSo Ensure a full MO HealthNet app was entered by O&E staffo Check status of PE/Temp when expiring to ensure full app was process, if not request PE extensiono Once approval is obtained, update CATS (O&E Database) with application statuso If further information is requested to process app, reach out by phone to client to support them in returning the required information.
o If cases are denied, make sure denial is correcto Work with FSD to fix any errors o Utilize, manage, and maintain Lapse Detection software to identify patients who have lost Medicaid coverage due to annual renewalso Pull lists of patients with upcoming appointments and lapsed coverageo Run patient name in CATS (O&E Database) to make sure they have not been assisted by O&E staff.
o Run patient in MEDES/FAMIS (state system) to make sure patient did not lose coverage b/c they are over income, etc.
o Assign patient to O&E team member for outreach o Check processes above by checking patients again in a week to see if O&E were able to connect with patient to resume coverage through application, etc and document this in Lapse Detection o Add missing NextGen and Avatar patient ID's to patient lists prior to submission to billing departmento Keep Z drive resources up to date such as income charts, etc.
o Assist busy O&E team members by entering Medicaid apps and uploading PE/Temp paperwork High School/GED requiredAssociate's Degree preferred WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS Administrative experience preferred Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
Our mission is Inspire Hope.
Promote Wellness.
Why join us? We believe some of the most passionate people in the world work here.
Our dedicated and talented staff are our most valuable asset.
We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
Competitive benefits Advancement opportunities Professional development Licensure supervision Mentor opportunities Tuition reimbursement Scholarship program Employee Assistance Program Headspace Access Paid time off & Paid Holidays NHSC Loan Repayment Participant We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone.
We look forward to meeting you! Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Recommended Skills Administration Billing Databases Medicaid State Systems Estimated Salary: $20 to $28 per hour based on qualifications.
This is a full-time, benefit eligible position working Monday-Friday.
This is a remote position open to Missouri residents only.
ESSENTIAL FUNCTIONS o Monitor/check PE/Temp Coverages:
o Ensure activation to cover date of service? Research if coverage didn't start on DOSo Ensure a full MO HealthNet app was entered by O&E staffo Check status of PE/Temp when expiring to ensure full app was process, if not request PE extensiono Once approval is obtained, update CATS (O&E Database) with application statuso If further information is requested to process app, reach out by phone to client to support them in returning the required information.
o If cases are denied, make sure denial is correcto Work with FSD to fix any errors o Utilize, manage, and maintain Lapse Detection software to identify patients who have lost Medicaid coverage due to annual renewalso Pull lists of patients with upcoming appointments and lapsed coverageo Run patient name in CATS (O&E Database) to make sure they have not been assisted by O&E staff.
o Run patient in MEDES/FAMIS (state system) to make sure patient did not lose coverage b/c they are over income, etc.
o Assign patient to O&E team member for outreach o Check processes above by checking patients again in a week to see if O&E were able to connect with patient to resume coverage through application, etc and document this in Lapse Detection o Add missing NextGen and Avatar patient ID's to patient lists prior to submission to billing departmento Keep Z drive resources up to date such as income charts, etc.
o Assist busy O&E team members by entering Medicaid apps and uploading PE/Temp paperwork High School/GED requiredAssociate's Degree preferred WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS Administrative experience preferred Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
Our mission is Inspire Hope.
Promote Wellness.
Why join us? We believe some of the most passionate people in the world work here.
Our dedicated and talented staff are our most valuable asset.
We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
Competitive benefits Advancement opportunities Professional development Licensure supervision Mentor opportunities Tuition reimbursement Scholarship program Employee Assistance Program Headspace Access Paid time off & Paid Holidays NHSC Loan Repayment Participant We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone.
We look forward to meeting you! Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Recommended Skills Administration Billing Databases Medicaid State Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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