Customer Relations Specialist
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicableThis may include primary care, dental, behavioral health and specialist appointmentsThis position is fast-paced, requiring continuous interactions with co-workers and patientsThis is a full-time positionThe schedule is Monday-Thursday 7:
30am - 4:
00pm; Friday 6:
30am - 3:
00pm; Required Saturday rotation 7:
45am - 5:
00pmo Greet patients as they arrive and stay consistent with the company's customer service philosophy o Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale) o Data Entry into EHR systems o Complete financial paperwork, ensuring all required forms are completed in entirety o Verify insurance/demographic information at each visit and update if necessary o Collect co-pays, when applicable o Answer phone in polite and courteous manner o Direct phone calls and messages to appropriate office staff o Monitor waiting area to ensure timeliness of appointments o Check provider's schedule daily for additions o Receive daily reports from MIS for information needed on patients that have upcoming appointments o Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable o Disperse daily mail o Ensure lobby/waiting area is clean and picked up o Travel to other clinic sites, as needed Recommended Skills Customer Service Drive Consumer Demand Perform Demonstration Deliver Presentation Provide Personalized Support Estimated Salary: $20 to $28 per hour based on qualifications.
30am - 4:
00pm; Friday 6:
30am - 3:
00pm; Required Saturday rotation 7:
45am - 5:
00pmo Greet patients as they arrive and stay consistent with the company's customer service philosophy o Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale) o Data Entry into EHR systems o Complete financial paperwork, ensuring all required forms are completed in entirety o Verify insurance/demographic information at each visit and update if necessary o Collect co-pays, when applicable o Answer phone in polite and courteous manner o Direct phone calls and messages to appropriate office staff o Monitor waiting area to ensure timeliness of appointments o Check provider's schedule daily for additions o Receive daily reports from MIS for information needed on patients that have upcoming appointments o Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable o Disperse daily mail o Ensure lobby/waiting area is clean and picked up o Travel to other clinic sites, as needed Recommended Skills Customer Service Drive Consumer Demand Perform Demonstration Deliver Presentation Provide Personalized Support Estimated Salary: $20 to $28 per hour based on qualifications.
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