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Valet attendant

Company Name:
Ameristart Casino and Hotel
JOB DESCRIPTION:
The objective of the Valet is to ensure the safety of all guest vehicles at all times, to provide/perform superior guest service (internal and external), and to ensure the efficient delivery of guest vehicles. Attendants will also ensure and be accountable for all Dispatch/computer related key entry, proper handling of guest keys, and to accurately detail all information relating to the number of guest vehicles in valet. Lastly, to help ensure the smooth and efficient flow of guests entering and exiting valet.
JOB REQUIREMENTS:
Maintain the safety of every guest vehicle driven.
Assist in the efficient delivery of guest vehicles.
Assist in securing all guest keys.
Help to direct and control traffic flow.
Provide superior customer service.
Assist in arranging for guest transportation using taxis or other forms of transportation.
Assist guests needing wheelchair transportation.
Work in the coat checkroom, storing and retrieving guest's coats and personal items.
Assist in maintaining cleanliness of all work sites.
Assist in all dispatch duties in a timely and efficient manner.
Help to answer guest's questions regarding our casino, spa, and hotel. Assist hotel guests with their valet retrieval process.
Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
Place the arrival tickets on the correct numbered hook.
Monitor and document guest traffic flow in the valet lot.
Assist in the speedy service of guests exiting valet.
Assist the lead valets in notifying outside services needed by valet.
Prior guest service skills
Basic computer/math skills
18 years of age or above
Must be able to drive a manual transmission.
Property: Ameristar Casino St. Charles
Job Code: AT003
Location: St. Charles, MO
Travel Involved: None
Employment Status: Part-Time
Category: Hotel Operations

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