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Manager of Training & Quality

Company Name:
DISH
Position Type:
Full-time
Description
DISH supports more than 150 DISH In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.
Requirements
A successful Manager of Training & Quality will have the following:
Bachelor's degree from four-year college or university; and 5 years related experience, including 2 years of supervisory/management experience; or equivalent combination of education and experience Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred
Ability to effectively respond to and interact with all levels of organizational staff
Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
Ability to travel as required and possession of a valid personal credit card for reimbursement purposes is necessary
Responsibilities
Managers of Training and Quality plan, coordinate, and direct training and development programs for staff level employees by performing the following duties and responsibilities either personally or through subordinate supervisors. In addition, managers are accountable for ensuring staff employees are delivering quality workmanship and customer service results by producing properly trained management and staff employees. Other responsibilities as follows:
Conducts needs analysis studies and partners with managers and supervisors to determine training needs
Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures or services
Selects appropriate instructional procedures or methods such as individual education, group instruction, self study, lectures, demonstrations, simulation exercises, role play, course curriculum, computer-based training and/or satellite distance learning
Train assigned instructors and supervisory personnel in effective techniques for training, such as new employees' orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies
Maintains records and evaluates statistical reports to determine the performance of instructors and effectiveness of curriculum and the learning retention of trainees
Screens, tests, counsels, and recommends employees for participation in internal or external educational and training programs
Company Description:
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

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